Acceptable Use Policy

This Acceptable Use Policy ("AUP") is incorporated by reference into the CRM Brain Terms of Service. By using the Service, you agree to these rules. Roveva Solutions may suspend or terminate access without notice for material violations and with reasonable notice for lesser violations where commercially practicable.

1. Prohibited Content and Conduct

You must not use the Service to:

• Send unsolicited bulk communications (spam) in violation of the Gesetz gegen den unlauteren Wettbewerb (UWG), the CAN-SPAM Act, or comparable laws in your jurisdiction.
• Process Special Categories of Personal Data as defined in Article 9 GDPR, including racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, biometric data used for identification, health data, and data concerning sex life or sexual orientation, without first notifying Roveva Solutions and entering into appropriate additional safeguards.
• Upload, store, or transmit content that is unlawful, defamatory, harassing, obscene, or that infringes intellectual property rights or the privacy rights of any person.
• Upload, transmit, or introduce viruses, malware, ransomware, spyware, or any other code designed to disrupt, damage, destroy, or limit the functionality of any software, hardware, or telecommunications equipment.
• Reverse engineer, decompile, or disassemble the Service or attempt to obtain its source code, except to the extent that applicable mandatory law expressly permits such activity and prohibits contractual restriction of it.
• Probe, scan, or test the vulnerability of the Service or any related system, or circumvent or breach security or authentication measures, except through the authorised vulnerability disclosure programme described at crm-brain.com/security. Responsible disclosure reports should be sent to security@crm-brain.com.
• Interfere with or disrupt the integrity, performance, or availability of the Service or the data of other customers.
• Attempt to gain unauthorised access to any part of the Service, other customer accounts, or any systems or networks connected to the Service.
• Use the Service to make automated decisions that produce legal or similarly significant effects on candidates without human review, in violation of Article 22 GDPR or applicable employment discrimination law.

2. AI Output Use

CRM Brain uses Claude AI (Anthropic) to generate scores, summaries, and recommendations. When using AI-generated output from the Service, you must:

• Review AI-generated content for accuracy, potential bias, and appropriateness before using it in candidate evaluations, client communications, or job advertisements. You are responsible for the content you send.
• Not present AI output as the work of a human in any way that materially deceives the recipient as to its origin.
• Not use AI output to generate misleading or discriminatory job advertisements, candidate evaluations, or client-facing communications. This includes content that directly or indirectly discriminates on grounds of age, sex, racial or ethnic origin, disability, religion or belief, or sexual orientation.

3. Fair Use

Plan limits (number of users, number of active leads) are enforced technically within the Service. Beyond those hard limits, we expect normal interactive use by human users. We may apply rate limits to protect Service stability for all customers. Where your usage materially degrades the Service for others, we will contact you before taking action unless immediate action is necessary to protect the Service.

4. Reporting Violations

If you believe another user or a third party is violating this AUP, please report it to abuse@crm-brain.com. Include as much detail as possible, such as account identifiers, timestamps, and a description of the conduct. We will investigate and respond within 5 business days.

5. Changes to This Policy

Roveva Solutions may update this AUP to address new threats or changes in law. Material changes will be notified by email at least 14 days before taking effect. Continued use of the Service after the effective date of a change constitutes acceptance of the revised AUP.

6. Contact

Abuse reports: abuse@crm-brain.com
Security disclosures: security@crm-brain.com
General queries: hello@crm-brain.com
Roveva Solutions, Sandstücken 9, 25421 Pinneberg, Germany