Terms of Service

1. Parties

These Terms of Service ("Terms") are a binding agreement between Roveva Solutions, a sole trader operating under German law at Sandstücken 9, 25421 Pinneberg, Germany ("we", "us", "our"), and the business entity that registers for CRM Brain ("Customer", "you", "your").

CRM Brain is a B2B service. Only business entities and their authorised employees may use it. If you are a consumer (an individual acting outside a professional or trade capacity), you may not use this Service.

2. The Service

CRM Brain is an AI-powered pipeline intelligence layer for recruiting agencies and recruiters. It connects to your existing CRM (currently HubSpot) on a read-only basis, analyses pipeline data using Claude AI, and surfaces lead scores, pipeline health signals, and recommended next actions.

CRM Brain does not replace your CRM. Your CRM remains the system of record. CRM Brain never writes to, modifies, or deletes records in your connected CRM account.

3. Account and Access

One account is permitted per business entity. You are responsible for all activity conducted under your account, including actions taken by team members you invite. You must be at least 18 years old to create an account.

You must notify us immediately at hello@crm-brain.com if you believe your account has been accessed without your authorisation. We are not liable for losses caused by unauthorised access that results from your failure to keep your credentials secure.

4. Subscription and Payment

Plans are billed monthly in advance via Stripe. Prices are quoted in EUR and exclude VAT. Where VAT applies, it will be shown at checkout.

A 14-day free trial is available on new accounts. A valid payment method is required to start the trial. At the end of the trial, your subscription begins automatically unless you cancel before the trial period ends.

Subscriptions renew automatically on the same date each month. To cancel, do so in your account settings before the renewal date. No refunds are issued for partial months already billed.

If a payment fails, we will notify you by email. If the payment is not resolved within 7 days, access to the Service will be suspended. Access is restored as soon as payment is successfully collected.

5. Acceptable Use

Your use of CRM Brain is governed by our Acceptable Use Policy, published at crm-brain.com/legal/aup, which is incorporated into these Terms by reference. Violations of the AUP may result in immediate suspension of your account.

6. Intellectual Property

We own CRM Brain, including its source code, design, models, and all associated intellectual property. These Terms do not transfer any ownership to you. You receive a limited, non-exclusive, non-transferable licence to use the Service during your active subscription.

You own your data. By using CRM Brain, you grant us a limited licence to process your data solely to provide the Service. We do not claim ownership of your CRM data, AI-generated outputs delivered to you, or any other Customer content.

AI-generated insights, scores, and recommendations are provided as analytical tools, not as professional advice. You are responsible for reviewing AI outputs before acting on them. We make no warranty that AI outputs are accurate, complete, or appropriate for any particular business decision.

7. Data and Privacy

We process Customer data in accordance with our Privacy Policy at crm-brain.com/privacy and our Data Processing Agreement (DPA) at crm-brain.com/dpa. Where GDPR applies to the processing of personal data on your behalf, the DPA forms part of this agreement.

8. Availability and SLA

We target 99.5% monthly uptime, measured across all core Service endpoints and excluding planned maintenance windows. We will provide reasonable advance notice of planned maintenance via email or in-app notification.

During the beta and early-access period, no SLA credits or service-level remedies are offered. Uptime targets are indicative only. We will notify you when a formal SLA with credits becomes available.

9. Limitation of Liability

To the maximum extent permitted by applicable law, our total aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the total fees you paid to us in the three calendar months immediately preceding the event giving rise to the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, whether arising from contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages.

Nothing in these Terms limits or excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded under German law.

10. Termination

Either party may terminate this agreement with 30 days written notice. You can cancel at any time through your account settings; we can terminate by email to your registered address.

We may suspend or terminate your account immediately and without notice if you violate the Acceptable Use Policy, fail to pay fees after the 7-day grace period, or engage in conduct that poses a risk to the security or integrity of the Service or other customers.

On termination for any reason, your access ends at the close of the current billing period (or immediately on immediate termination). We will delete your Customer data within 30 days of the termination date. Billing records are retained as required by law.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

The courts of Hamburg, Germany have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

12. Changes to These Terms

We will notify you by email at least 14 days before making material changes to these Terms. The updated Terms will be published at crm-brain.com/terms with a new effective date.

Continued use of the Service after the new effective date constitutes your acceptance of the revised Terms. If you do not accept the changes, you may cancel your subscription before they take effect.

13. Miscellaneous

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. Our failure to enforce any right or provision is not a waiver of that right. These Terms constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

Questions about these Terms: hello@crm-brain.com
Roveva Solutions, Sandstücken 9, 25421 Pinneberg, Germany